已发货并告知买家
Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number
is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking
information for updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
物流遇到问题
Dear X,
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan, 2014. However, we were informed
package did not arrive due to shipping problems with the delivery company. We have re-sent
your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your
destination. We are very sorry for the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
Best Regards,
~~
如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples.
To check out our products we recommend ordering just one unit of the product (the price may be a
little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure
the quality because every piece of our product is carefully examined by our working staff.
We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
Best Regards,
未付款订单
Dear X,
We have got your order of **。 But it seems that the order is still unpaid. If there’s anything
I can help with the price, size, etc., please feel free to contact me. After the payment
is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
已付款订单
Dear $buyer,
Your payment for item ***has been confirmed. We will ship your order out within XXX
business days as promised. After doing so, we will send you an e-mail notifying you of
the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
$my name
发货后
Dear $buyer,
The item *** you ordered has already been? Shipped out and the tracking number is ***.
The shipping status is as follows: ***. You will get it soon. Thanks for your support!
Best Regards
客户投诉产品质量有问题
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the
package to make sure everything was in good condition? before shipping it out, I suppose
that the damage might have happened during the transportation. But I’m still very sorry for
the inconvenience this has brought you. I guarantee that I will give you more discounts to make
this up next time you buy from us. Thanks for your understanding.
Best Regards
订单完成
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are
satisfied with the items and look forward to doing more business with you in future.
Thanks！
提醒买家给自己留评价
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in
terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a
positive feedback, which will be a great encouragement for us. If there's anything I can help with,
don't hesitate to tell me.
Best Regards
货物断货
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory
to see when it will be available again. I would like to recommend some other items of similar
styles. Hope you like them too. You can click on the following link to check them out ***?
If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
折扣
Dear $buyer,
Thanks for your message. Well, if you buy both of the XXXX items, we can offer you an ***%
discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
买家议价
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you
bargained as the price we offer has been carefully calculated and our profit margin is already
very limited. However, we can offer you an ***% discount if you purchase more than XXXX pieces
in one order. If you have any further questions, please let me know. Thanks!
大量订单询价
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of
a single sample product costs $ *** USD with shipping fees included. If you order XXX pieces in
one order, we can offer you the bulk price of ***USD/piece with free shipping. I look forward to
your reply.
Regards！
买家要求免运费
Dear $buyer,
Sorry, free shipping is not available for orders sent to ***. But we can give you an ***%
discount of the shipping cost.
未付款订单改完价格再次催款
Dear $buyer,
We’ve reset the price for you. We have given you an *** % discount on the original shipping price.
Since the price we offer is lower than the market price and as you know the shipping cost is really
high, our profit margin for this product is very limited. Hope you are happy with it and you are
welcome to contact me if there’s anything else I can help with.
Best regards!
发货几天后买家没收到货
Dear $buyer,
We sent the package out on **, and we have contacted the shipping company and addressed the
problem. We have got back the original package and resent it by UPS. The new tracking number is **.
I apologize for the inconveniences and hopefully you can receive the items soon. If you have any
problems, don’t hesitate to tell me.
向买家推荐新品
Dear $buyer,
As Christmas/New year/…… is coming, we found ** has a large potential market. Many customers
are buying them for resale on eBay or in their retail stores because of its high profit margin.
We have a large stock of **. Please click the following link to check them out ***. If you order
more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.
Regards
收到好评后
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
买家询问是否有直销航运
Dear $buyer,
We offer drop shipping service. You can simply specify the shipping address and we will
deliver the order to your designated address