催促下单，库存不多
DearX,
Thank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the
X color left. Since they are very popular, the product has a high risk of selling out soon.
Please place your order as soon as possible. Thank you!
Best regards,
(name)
回应买家砍价
Dear X,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is
reasonable and has been carefully calculated and leaves me limited profit already.
However, we’d like to offer you some discounts on bulk purchases. If your order is more than X
pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
断货 (out of stock)
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the
factory to see when they will be available again. Also, we would like to recommend to you some
other items which are of the same style. We hope you like them as well. You can click on the
following link to check them out.
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
因为周末导致回复不够及时，先表示歉意，因为错过了最佳时机回复时间所以可通过主动打折的方式赢取客户。
DearX,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock.
And to show our apology for our delayed response, we will offer you 10% off. Please place
your order before Friday to enjoy this discount. Thank you!
Please let me know if you have any further questions. Thanks.
Best Regards,
(Your name)
关于支付选择，提醒折扣快结束了
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off
by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western
Union). Please make the payment as soon as possible. I will also send you an additional
gift to show our appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)
合并支付及修改价格的操作
Dear X,
If you would like to place one order for many items, please first click "add to cart",
then “buy now”, and check your address and order details carefully before clicking
“submit”. After that, please inform me, and I will cut down the price to US$XX.
You can refresh the page to continue your payment. Thank you.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
提醒买家尽快付款模板
Dear X,
We appreciated your purchase from us. However, we noticed you that haven’t made the
payment yet. This is a friendly reminder to you to complete the payment transaction
as soon as possible. Instant payments are very important; the earlier you pay, the
sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the
order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
(Your name)
Or Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in
our store. It’s very popular for its good quality and competitive price. Right now,
we only have X lots of the X colors left. We would like to inform you that this product
has a high risk of selling out soon .We noticed that you hadn’t finished the payment
process for the order. We’d like to offer you a 10% discount on your order, if you purchase
now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours
once your payment is confirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on Ali Express. With more than 3 years’ experience
in world trade, we are able to provide the best prices, the highest quality and the superior
service. We inspect our products before shipping them out and provide a 1 year warranty for
all products. We promise to give you a full refund if the products are not as described .
If you have any questions, please contact us; we are happy to help you.
订单超重导致无法使用小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion.
Free Shipping is only for packages weighing less than 2kg, which can be shipped via China
Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can
either choose another express carrier, such as UPS or DHL (which will include shipping fees,
but which are also much faster). You can place the orders separately, making sure each order
weighs less than 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
海关税
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past
experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar
small or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs charges
even when their purchase is small. As to specific rates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
因为物流风险，卖家无法向买家国家发货时给出的回复
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shipping service to your country.
However, if you plan to ship your orders to other countries, please let me know; hopefully
we can accommodate future orders.
I appreciate for your understanding!
Sincerely,
(Your name)