Sorry for the inconvenience, you've been transferred to me by my colleague because she encountered
technical error. However,I am here to help you.​
Sorry for the inconvenience, you have been transferred to me by my colleague since she encountered
some technical issues. Do not worry, I will takeover your concern and you have all my time.
I will be at your service.It is my pleasure to assist you today.
Greetings, this is Tracy from AliExpress Customer Service Team. I am very glad to assist you
with your problem today.Please note that we provide English servise. I would try my best to
translate for you. Your patience is highly appreciated. To avoid getting disconnected,
please refrain from using other phone applications while chat window is active. We are
more than happy to assist you with your concern.Hello. I can see here that you are
using your mobile phone. We humbly ask for your understanding not to browse or navigate
any phone application to avoid getting disconnected on this chat session. We only aim
to take care of your concern as fast as possible. Your cooperation and understanding is
highly appreciated.​​ Dear buyer,sorry, if there is no response within 3 mins ,the
conversation will be closed by system. Thank you for the order number. I really appreciate it.
Please kindly provide me your name and the order number related to your concern so
that I can do further checking? Would it be okay if I place you on hold for a minute or two
to check information about your order in our system?
Let me verify the details in our system.
Thank you for patiently waiting.
Thank you so much for your patience and understanding.
Would it be okay if I would put our chat on hold for a minute or two as I check this for you?
Would it be okay if I would escalate this to our Relevant Team?Please do not worry as I would
raise this concern to our Higher Support.
You are a special and a valued customer to our company and in fact your business is always
greatly appreciated. Thank you!​
I am happy to have assisted a valued customer like you today.
Do not worry, this would be my priority today.
I do hope that you're delighted with our Customer Service today. Your delectation is my priority
and it's highly appreciated.
May you have full of blessings, good health, grace and prosperity all the time!
Please don't hesitate to contact us again if there's any questions or queries in the future.
Thank you so much. Be assured that you are my top priority.
Please don't worry, I will take an immediate action for this.
I would do follow up urgent request for this.
I understand your concerns with this issue.
Believe me, I honestly want this case to be resolved once and for all.
Please be assured that this would be prioritized for you as I would used all my resources
to help you on this. Rest assured,this would be taken care of at the earliest with utmost priority.
I would like to extend my help to you and I hope that you will give me a chance to provide
my assistance. And we are sincerely sorry for the inconvenience.
I am also a buyer and I know how it feels when you expect something to your order. Anyone of us
doesn't want our money to be compromised and we want to get what we paid for.I do really
understand you regarding with this because I was once a buyer too. Don't worry, I am eager
to help you with this.We're hoping for your kind understanding as your request may be
processed by our Relative Team within 3- 5 business days. Rest assured that we are
doing everything to help you.I understand that your concern on the dispute for your broken
item. I do apologize for the inconvenience this is causing you. I assure you that I will
do everything on my end to help you.Considering that this is a serious matter, seller would
be reminded to cooperate with us urgently and provide you a reasonable solution.
If you still not received your order, please do open a dispute before 2017-02-07 to protect
your payment from being released to the seller.Thank you for waiting. Upon checking the
order number 81104028125141. The order shows stillon the protection time with 59 days left.
Be assure that your payment is highly safe and secured and not yet release to the seller.
Yes. You can wait if you want and please don't be worry as your payment is 100% safe in Aliexpress.
Please do not worry as you still can ask for refund.
As the order will be delayed in this holiday season, please wait a little longer before
you open dispute.Just a gentle reminder, please do not accept or cancel the dispute,
unless you reached a favorable agreement with the seller, because once you accept
or cancel the dispute the order will closed and the money will be released to the
seller automatically.No worries about that. Here's the best thing I can do for you.
I will create an official notice to the seller and I will indicate that they resolve
this issue right away. Kindly provide me your email address so that I can send you
a copy of this email.
If you have any questions about your order, it is best to contact the seller directly.
I will personally contact the seller for you.
If you want as a courtesy of valued customer like you, I will persuasively contact
the seller on your behalf.f you would allow me, I can contact the seller on your behalf.
I will be willing to help you with this matter. I will do the best way I can as to follow up this.
Thank you. I have copied your email address and I will send you a copy after our conversation.
I am hopeful that he will respond once he receive an email from us.I would suggest you to contact
the seller and if the seller will not response or will not cooperate, then please do open a
dispute. Opening a dispute help you not to released the money to the seller.
I completely understand that you have the concern as to why your order delivery is delayed.
I do apologized for the inconvenienced this has caused you. Rest assured that I will be here
to assist and guide you. Definitely I can help you with that.
Within 30 days after order finished, you may leave feedback and get a reply from the seller.
After this, you can add one more feedback for the same order within 150 days.
Go to the right portion of the page and click the menu button“ : ”
Choose “My Account” on the dropdown menu to access Order List page.
Look for the order number on the item that they want to inquire.
However, because the dates of the refund displayed on the bank statement may vary differently,
some banks list the refund on the bank statement according to the payment date.
Normally it would take 3-15 business days to refund to your original account that you used upo
n purchasing. With this, you will be receiving your refund as early as December 20 and as
late as January 5.​ As company policy we are not allowed to disclose any personal information.
if any update, i would contact you by email
Just to confirm, you didn’t receive your order，right?
To avoid getting disconnected please refrain from using other phone applications while chat
window is active. We are more than happy to assist you with your concern."
Thank you for your patience. I found that your payment has been rejected by the security reason,
it happened to many buyers. Please be assured, that we are doing our best in making our site
a safe site to trade, we will be imposing punishment against these sellers who will be doing
activities against our policyNormally, you may open a dispute on the 11th day after seller has
sent out the goods and within 15 days after the order finished.