Dear Sir,
I am writing to inform you of my unhappy experience lately. On July 25th, I went to buy a desk lamp
in the electric appliances department of your supermarket. Unfortunately, when I went home, I was
astonished to find that it simply stopped working.
To resolve the problem, I immediately went back to the center of refund and exchange in your store.
When I told what had happened to the young lady in charge, and asked for refund or exchange, she was
so rude on that occasion as to interrupt me cotinually. Later she even said it was my fault and ref-
used to listen to me any longer.
I strongly suggest that the lady be instructed on the proper manners towards customers. I hope you
attach importance to this matter, and help settle it as soon as possible.
With best regards.
Yours faithfully,
Li Xiaoming